FNB the worse bank in SA

FNB has truly lost their way. It seems like they don't understand their own accounting system and nothing on your accounts make sense anymore. I logged a complaint (ref ***F) on the 28th of September, to date no one has contacted me. I just spoke to one of their consultants about my account but she couldn't transfer my call to the complaints department as they don't have a telephone number. I then asked can you email them and ask that they contact me, she simply said no I have to email them. When I said I don't have a pen with me can you send me the email address, that also couldn't be done. FNB you changed your logo but what you needed to change was your attitude and the way you treat customers. I`m utterly disgusted with your service.