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Faith M

1 reviews | Active since Aug 2010

09 Mar 2018, 06:33

FNB the unhelpful bank

My Cheque card has not arrived still. I visited the Century City branch and was told it's with the courier company. They don't know which one, they have no contact numbers, nothing. What ****a shop is fnb running though???????? That statement means they don't know nor do THEY CARE!!!! Is that how they "help" these days?!

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Mar 2018, 09:10
Official

Good day Faith,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FM
Faith M's update14 Mar 2018, 14:55
Reviewer Update
Received a call from FNB on Friday and was promised a speedy delivery of the card (Monday) and promised a follow-up call and LOW and BEHOLD......those promises turned into LIES. That's exactly what FNB is good at these days......
FNB (First National Bank)
FNB (First National Bank)'s reply15 Mar 2018, 11:54
Official

Good day Faith,

Thank you fir your posting.

I have liaised with the relevant department and they have advised that the card had been delivered.

Please accept my apologies for any frustration and inconvenience caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)