BP
Bertha P

1 reviews | Active since Jul 2018

22 Aug 2018, 11:13

FNB THE *******

Please do not ever use this PATHETIC bank, and definitely not the one in Hartbee****rt. I have deposited money yesterday at their ATM. The ATM froze in the middle of the transaction. I went to report it with no proof that they have my money. First person just took my number and said he will call me immediately. Then the second person asked if the first person did not let me fill out a form, which he did not. I wrote on the form bad service which she begged me not to do, also with a promise to call immediately. Well no call from them, no email, no money back in my account. BAD SERVICE, *******. I am going to take this so far. You have NO RIGHT to take my money.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Aug 2018, 11:24
Official

Good Day Bertha Pienaar ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

BP
Bertha P's update22 Aug 2018, 11:38
Reviewer Update
Just another ref nr, automated response and I realy do not believe you. Second time this happened. Your are just *******.