AB
Adolf B

1 reviews | Active since Feb 2017

24 Feb 2017, 12:01

FNB the *******.

<p>FNB takes money from foreign customers, and dont pay it into legitimate accounts in SA. And they have stories about timeframes etc. When phoning for a authorisation for payment from overseas the funds was taken from my customers account in 2 minutes. When trying to get the funds released I was told various things including that I was not authorised to take manual transactions on my merchant account. I tried to reverse it but FNB is sitting with the funds, making money from my customers money and is trying to drag out the process to keep the money. How can you take money in 2 minutes and not give it back in weeks cause of System checks. But the guy washing cars at Cnr of Rivonia and Corner streets can go wild as a merchant.</p> <p> </p> <p>I phone and mail and phone and mail and get no feedback</p> <p> </p> <p>They want to disarm you by keeping your money from you, thus you cannot complain or fight back against their ********ity</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Feb 2017, 12:45
Official

Good day Mr. Danni19

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***