NV
Noleen V

1 reviews | Active since Dec 2017

04 Dec 2017, 10:50

FNB the *****s of SA do nothing!!!!!!

I was a private banker with no money issues but lately i experience money ****** out of my account did everything the right way contacted my private banker (guess what she is always busy so i left a message) didn't respond so i went in to a branch to report the matter waited (a week) just to be told my R8500 wont be paid back so very frustrated for a client that pays over R1200 in bank fees a month i took them to the obssa told me the same thing that its my fault the money is missing out my acc how can i wake up at 3 in the morning drive over 100km withdraw money in that area and drive back home (its silly i have a son almost 2 and wife did i now wake them to do that????????) get your facts straight fnb you lost a good customer that did nothing wrong, and guess what my October fees of R1300 take it out from the money you were responsible to keep safe when i sleep expensive for nothing because you do nothing!!!!!!!!! Switching banks

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Dec 2017, 11:36
Official

Hello Noleen-viljoen,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to your Private banker and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)