FNB THE ROQUES!!!!

So today marks 35 days that I have still not received any resolution to query with fnb. I've gone into a branch multiple times and have even had sindi zondi a manager in the branch try to assist me and she is getting the same bull**** responses I've been getting for 35 days. Now if a staff member of the branch is getting the same in-interested responses I am getting, then what does fnb think of their clients? OBVIOUSLY NOTHING. Fnb has absolutely no regard for clients. All the do is keep saying that they are escalating the matter and the the turnaround time is 24 to 48 hours. Every time they do not respond, and I or the branch staff call in again it is being escalated and turn around time is 24 to 48 hours.... And so the process keeps being repeated. Fnb does this so to prevent clients from going to the ombudsman.