FNB the real BEEP BANK

Following my interaction with FNB over the last few months I have come to the conclusion that you have no interest in listening to the needs of your clients, nor consider the downstream consequences of your actions. FNB you ARE in fact the BEEP BANK and Mr. Chairman, you are STEVE.<br> STEVE, I have two issues:<br> I asked about the benefits of moving to your private bank, I was led to believe through your ample marketing that FNB were the innovative hub of the banking industry who acted and thought differently to the rest. Not so, you are nothing more than professional account openers! Who changes accounts without negotiating interest rates, credit facilities, other financial instruments and structured solutions? I'll stay where I am thanks. <br> My existing home loan with FNB, I asked for a rate review which was declined on the basis of some timing technicality. I asked that this matter be referred to senior management - it was not.<br> So STEVE, the net result, I'm doing exactly what I said I would do (which you also chose to ignore) and moving the bond to another financial institution and in so doing saving '000's every month.<br> Goodbye STEVE, I'm far better off without the BEEP BANK