1 reviews | Active since May 2018
Fnb the most unhelpfully customer care
On Monday the 28th od April during a casback withdrawal at shopright the machine first declined my card the first time however the funds were reserved the second time they put it though it went though, monday the 30th of april I lodged a dispute in the Branch and was informed that it would take 5 working days and today is working day number 5, when i tried calling yesterday both nothukela and beaty were unhelpful to the point of not interested,
They said they could not help me because i did not have a reference when the only reference i was sent was ReferenceRc ********** 58290 and they said it was incorrect,
Further more they said i have to go back to the bank i originally loged a dispute from and do it again meaning i would have to wait how long more to get my money back,
I think i need to find another bank because clearly fnb does not care about its client service
Good day Rauri Williams,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Rauri Williams,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)