FNB-the most pathetic bank in South Africa

FNB are all about enticing people into their branches via lucrative adverts and smart marketing however crunch time happens during after sales service. They have got to be home to the laziest, low levels of people who do not go the extra mile for clients that are not beneficial to them

I am currently abroad and was unable to use my Fnb business card cheque account to withdraw money, FNB was notified of my travels . After emailing my initial bank manager he referred me to my current bank manager ( all done over mail). He literally told me in not so many words that my query is unimportant as he was dealing with higher end business clients. This was even after explain to both these people in Durban , Shane and Loryn that I was in China- penniless and without the ability to withdraw more money. Loryn my current business manager said i should call the contact centre. If I could call ANYBODY I would not be emailing *********** people like her or Shane. None the less a friend if mine conference called the business desk from Durban South Africa and a wonderful woman named Lucinda helped me increase limits and I was able to withdraw. Come Monday this week the same issue persishe'd and I was once again unable to withdraw money. Loryn was contacted again and after me expressing my disgust over her service towards me she said my complaint will be dealt with by the business desk. Still- she didn't try to help me. I messaged fnb on Facebook to help me here as I was not and still am not able to make calls especially without money, RB Jacobs on fb was helpful and directed my query to a team that still has not contacted me either on the phone ( a number was provided) nor on mail.

My husband went into an FNB branch in Galleria mall Durban and Andile Ngobhozi literally flat out told him he cannot help me. He cannot even call the business desk or call me and his hands were tied.

My question to Fnb is - i simply cannot be the only client of yours going overseas with issues experience while abroad. People are complaining everywhere about your pack in customer service and the disgusting treatment of your clients. Your employees have stinking attitudes. Andile said I need to literally be in the bank for them to go into my business profile. Do you have untrained personnel working in your branches ?? Or do you just have lazy people employed ? How was Lucinda able to help me and someone in a branch not able to make an international call ? Does my business not make enough money for fnb to regards as important????

I am still in China- constantly experiencing issues with FNB. No one has contacted me.

When I get back to S.A. needless to say I will be changing banks !! FNB you are a tasteless bunch!!! Your lack of respect is atrocious and your staff are lazy unhelpful individuals !! DISGRACEFUL!!!!!!!