FNB The Grove Mall

Attempted to withdraw R10000 at ATM at FNB The Grove Mall. The machine declined as I'd exceeded my limit, and then it ejected my card. I went into the bank to get assistance, only to later realise R3000 had been withdrawn from my account. The sales manager, Antoinette Pretorius, said there was nothing the bank could do to assist as I had inserted my card and pin. Was told to get an injunction through my lawyers to get clarity on why after requesting R10000, R3000 was deducted from my account?! "How can we ***** you over" should be the bank's motto, not what they market. How does a bank have no interest to protect it's long-term clients and get away with it??? Disappointed in Aneke (supervisor) and Antoinette Pretorius' lack of interest in finances entrusted to their bank, or is there more they are getting away with behind the scenes??? With all the guards, the camera's and systems 'in place', the bank offers ZERO security for your money.