FNB the grove home affairs- TERRIBLE SERVICE

I app**** for my daughters passport at the Grove FNB. The process started on the 14th of June 2021. FNB is unable to assist us as the passport says "processing in Branch" The only assistance is to call a number for head office which does not get answered. We have driven 1.5 hours to the branch on 4 different occasions only to be given a call line number which does not get answered.

FNB you should do better as a branch. I now cannot apply anywhere else to expedite the process as the passport is stuck in the system somewhere for nearly 12 months! Please avoid the Grove FNB home affairs at all costs as you will also become a victim of home affairs poor service.

Michelle ***