Fnb The Grove Home affairs department

FNB The Grove mall, the Home affairs department is the worst. There is no order what so ever. The people assisting are so impatient and they all give different information

I’m supposed to travel on the 17th of this month but they are telling me my passport will not be ready. I app**** on the 8th August and after making my payment I asked this lady if that’s all I needed to do and she said yes, as though she was trying to brush me off because it was close to knock off time for her and in vernacular kept complaining that she is tired.I was told it by others who have gotten their passports through FNB that it doesn’t take long, so because I couldn’t make it to the bank I kept calling but never got through to them

I went Saturday and the branch manager, before I could even finish told me that anything to do with Home affairs is none of his business they just have a space in the bank and I should come back Monday

I went there today and I think the lady recalled that she told me that I can leave everything is sorted I should expect an email, after explaining the day to her she then signed on my ID and told me to come back at 3 and must be discreet about.

All because they are too damn lazy to explain the procedure to people now I must forfeit the thousands of rands paid for the trip.