FNB ... the first national bluffers

My query relates to ebucks.

Firstly I have been a client of FNB for many years and they were pretty solid. However after the covid pandemic I did find myself in some financial difficulty.

I am under debt review since August 2022 and I have been earning ebucks since that period till 2023.

Now I wondered why i haven't been earning ebucks all this time but figured maybe it's due to me being under debt review. This however changed when I found out that a client can still earn ebucks whether under debt review or not after reading their terms and conditions very carefully.

I am not going to be nasty here but what I would like to know from FNB, is how did I earn ebucks this year out off the blue with a so called account being in arrears when every month there has been payment to this account.

I have even requested my debt review company to have a look Into this and they are even shocked at how an organization of FNBs status can hold a client against the wall for no wrong doing.

All I want is my ebucks... it comes in handy. The other issue I have is, how can a client whose in arrears be on level 3 and have access to the slow lounge lol.

Please sort this out before I make a full on tik tok and literally shame you guys.