FNB - the credit card delivery problem (CCD)

<p>I don't understand why a prestigous bank like FNB uses CCD's delivery services to deliver credit cards.</p> <p>Since the 1st of July FNB has a new policy that requires us to pay a fee of R250 if we have the card delivered to the bank itself, which in itself is utterly unprofessional and unacceptable. The alternative is to have it delvered to my home for free by CCD delivery services. CCD is known for being one of the worst delivery service in our country. They don't always answer phone calls, and they are not trustworthy with regards to their delivery dates. I would like FNB to go and read the reviews for CCD here: </p> <p>www.hellopeter.com/ccd-couriers </p> <p>Note especially how the complaints are mostly toward the credit card deliveries from FNB.</p> <p>I was given two delivery times from CCD so far. Not one has been met. I called them five times. The fifth time they answered and tried to reschedule a delivery for later in the week, which is not acceptable as I should be first on their list for delivery, and I don't trust them to to deliver on later scheduled dates. I was promised a phonecall back from the supervisor, but I am still waiting. </p> <p>FNB, this isn't the first time I am having trouble with CCD. The last time I had a credit card delivered from them I also waited and it never came through so I had it delivered to my local FNB branch for free so it's easier for me to pick up as I can't be at home all the time. When not in office I have to be on the road. So when I schedule a delivery with you and CCD and it doesn't get delivered I lose valuable time and money.</p> <p>I am seriously considering closing my credit card account because I do not want to deal with CCD in the future. They are too much of a pain. And I am wondering how many other clients you are losing because of this problem with them.</p> <p>Please find another coerier service asap. I am still awaiting the delivery and don't know when it will be here. I also demand that you make the local bank delivery & pick up option for free. There should be an alternative for people like me who can't be at home all the time and who are on the road a lot. This is a very reasonable request. </p> <p> </p> <p>I phoned FNB three times about this issue last week. They told me that they would handle CCD directy so I don't have to. I told them that CCD isn't reliable and will not deliver on the dates that they say they will. I was 100% correct. My complaints to FNB did not help at all. I used to be a fan of FNB and promote you to all my friends and partners. That will stop, because you choose to use CCD. </p>