FNB the circus bank

I wrote a review of FNB Premium and their pathetic service. I received alot of emails and three phone calls, I was sent a promotion to upgrade my existing account to a premium account in exchange for a 0,25 percent bond interest reduction. Nobody in FNB can account for this message, everyone blames the next department, FNB promised to call me two weeks ago, then they disappeared. Very pathetic service when you don't know your **** from your elbow