FNB "The best bank" Ya right

So my husband has been raving about how amazing FNB is , spent a day in the slow lounge as a guest just so he could convince me how superior FNB was over Nedbank. Well, after spending the last few days trying to activate an account online and endless on going calls its clear that FNB 'Premier bankers' have absolutely no idea what they talking about. Coming from a customer service environment you need to know your product before you can convince others to buy it. This is not the case with FNB . I was transferred back and forward from one department to another and then back to the first department again because no one wants to be accountable. Trust me, I know all about limited system access but make sure you know exactly what is expected of you before chucking me onto the next *********** person. After spending a ridiculously amount of money on airtime just to confirm a lousy account number?! What the hell! Thanks FNB for proving to me why I should stay with Nedbank. I guess the perks that you offer isn't enough to win over someone that values excellent customer service or even adequate customer service in general. I'm really disappointed and glad this happened now and not a couple of months down the line. Don't be fooled or won over by ebucks and slow lounge it comes at the expense of dealing with random people who don't even know what their product is or let alone offers.