FNB, THE BANKING OMBUDSMAN AND THE NATIONAL CREDIT REGULATOR ARE ALL USELESS

I have reported this bank to the ombudsman and the National Credit regulator who both have failed to address my complaints. To Date i requested a payment break on my personal loan during the covid period between September 2020 - Dec 2020.

only after several requests was the same given. I was advised that after the payment break the bank (FNB) would contact per phone to discuss my payment arrangements going forward. to date they have not called. i called several times only to be told that i needed to personally attend at the bank and the call would be made on my behalf. without warning or Notice last week i received an sms stating that my account was handed over to Attorneys. as a legal practitioner myself i am aware of how these law firms work. Costs are added until the loan becomes unmanageable.. FNB is despicable they fail to deal with their customers queries and furthermore hand over accounts so that ************ attorneys can make money. the banking ombudsman and national credit regulator are just as useless at dealing with the issue at hand. it appears that its all a dirty money making scheme !!