FNB the banking app and ***** response

CEO FNB bank

We are constantly being advised to download and use the FNB banking app. I was recently hijacked and held at gunpoint. My banking app on my phone was used to make so-called MULTIPLE gift payments in the middle of the night. My life was at risk and I wonder what the CEO of FNB would have done in similar circumstances. Multiple transfers were done of R 20 000 at a time to a capitec account and the pay and clear function used. I was released the next morning and I immediately reported this to FNB and the SAPS however all transactions were deemed as acceptable and funds are withdrawn from my account. When I look at my statement most of these funds were actually taken from my account after I had already blocked and reported the incident to the ***** division of FNB, To date, I have not yet received and report from the ***** department although staff at FNB branches are trying to help. None of money has been recovered and to top it all FNB has charged me excessive bank fees for these ********** transactions. Surely if the FNB app is to be used there should be better security measures, more vigilance to see multiple unusual transactions late in the night -why not put these unusual transactions on hold. If the customer is going to be called and his life is at risk surely correct verification details will be given so this measure is inadequate. I have complained on the FNB site also more than 3 weeks - still waiting for a response. This terrible incident now causes me secondary trauma because of the money ****** and the poor response from FNB. I am busy closing all my FNB accounts, deleting the app, etc.