RvdW
Rudie van der Westhuizen

1 reviews | Active since Apr 2015

30 Apr 2016, 08:11

FNB. The bank with no customer service

Fnb. Premier banking. Load of ****. Couldnt even send me a email stating that i stopped a debit order last year. My wife. With FNB as well. App**** for a personal loan. Error on their website. They dont phone back. Phoning them is a waste!! They transfer you to 20 diffirent consultants, still cant help you. They promise to phone back. Never!! Thought fnb is a better bank. No, ads are all lies. No customer service what so ever. Like everything else. Down the drain

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 May 2016, 11:21
Official

Please accept our sincerest apology for the delay with your request. We have experienced some technical difficulties during the migration of the new site.

We acknowledge receipt of your above complaint and will ensure that it is looked into and a solution will be provided.

Do expect communication from one of our subject matter experts very soon.

We apologize for the inconvenience caused. Your complaint reference is 919892.

Thank you for allowing us the opportunity to ***ist you with your request.

Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: ***

Tel number: *** (option one)