RJ
Richard J
1 reviews | Active since Feb 2012
16 Jul 2019, 14:08
Fnb the bank who won't help customers
first contact on the 6th of June to resolve a query, to this day I have had no response. I was PROMISED yesterday via the secure chat (which is a waste of time as they don't help) that the manager would call. As usual I never got my hopes up as this is FNB here and they to high and mighty to resolve any of their clients issues, they all about taking, they don't need customer service.
Never dealt with such unhelpful people in my life. First to take your money, last to resolve anything. Pathetic, time to move banks.
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Replies (1)
FNB (First National Bank)'s replyOfficial
16 Jul 2019, 16:14Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply16 Jul 2019, 16:14
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
***