FNB - The bank who doesn't care

My partner's online banking details were ****** on January 28, 2024. The perpetrators accessed her business account and transferred all available funds. It has now been 30 business days since we reported the case to FNB *****, but there has been no communication from them whatsoever. FNB has offered no assistance despite expecting timely payments from my partner. We will definitely be switching banks once this issue is hopefully resolved. Additionally, I will be transferring my personal banking to a financial institution that genuinely cares about its customers and business owners.