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senisha.naidoo senisha.naidoo
1 reviews | Active since Sept 2016
10 Aug 2022, 22:23
FNB THE BANK TO BANK WITH IF YOU WANT TO BE **********
FNB, supposedly my bank that offers me great deals, but instead sends me a refurbished laptop and tries to pass it off as brand new!!!
Two weeks ago i ordered a laptop online. The courier lost my laptop and only when i called to follow up, was i told i had to wait another week for a replacement. I refused to wait, so what does FNB do? They send me a refurbished laptop, trying to pass it off as brand new. What kind of brand new laptop that has nothing on it, takes over 5 minutes to open a blank Word and Excel document? This is supposed to be brand new. My 5 year old laptop thats on its way out even functions faster than this. So is this what happens when a client wont be further inconvenienced? You send them damaged refurbished goods??? I am beyond fuming. Is this what i can expect from my so called bank??? Being knocked off!!! I want this resolved. I will not pay for a product that doesnt work. Get someone who can do something about this to call me. Dont waste my time with someone who has no authority! Im annoyed enough already.
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senisha.naidoo senisha.naidoo's updateReviewer Update
11 Aug 2022, 14:25What an absolute joke! A so called device Guru calls me to troubleshoot. Restored the machine, what was supposed to take 1 hour took over 3. Same issues after the restore and guess what, i get asked, what would you like to happen now!!!! I request a replacement and i get told that FNBs policy is to repair not replace. WOW! So i receive a faulty laptop and notify you the same day and u come back saying we cant replace we have to fix!!! If i had it for a week or two, by all means repair. But i notified you the same day. Is this how FNB work? Give faulty machine then fix them so it costs you a fraction of the costs? But gives us headaches? If this is the annoyance im going to have to put up with, come collect your laptop, refund me what you were so quick to debit and ill go buy it elsewhere!
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senisha.naidoo senisha.naidoo's update11 Aug 2022, 14:25
Reviewer Update
What an absolute joke! A so called device Guru calls me to troubleshoot. Restored the machine, what was supposed to take 1 hour took over 3. Same issues after the restore and guess what, i get asked, what would you like to happen now!!!! I request a replacement and i get told that FNBs policy is to repair not replace. WOW! So i receive a faulty laptop and notify you the same day and u come back saying we cant replace we have to fix!!! If i had it for a week or two, by all means repair. But i notified you the same day. Is this how FNB work? Give faulty machine then fix them so it costs you a fraction of the costs? But gives us headaches? If this is the annoyance im going to have to put up with, come collect your laptop, refund me what you were so quick to debit and ill go buy it elsewhere!
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senisha.naidoo senisha.naidoo's updateReviewer Update
16 Aug 2022, 13:28So here we are again. You send people out to test the device, they reboot it again, just like i previously did telephonically and guess what, no change. I get told they cant take the machine because there are no hardware issues, that ill have to take it up with FNB, the machine is very slow! So we are back to the very same point! I want this machine replaced. If you dont wamt to replace it, cancel the contract, refund me what you debited and lets move on. If you refuse to do this, i will go to the Ombudsman and provide them with the videos, call logs, emails and so forth. Get someone who actually has the power to resolve this to contact me. Im tired of talking to agents now.
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senisha.naidoo senisha.naidoo's update16 Aug 2022, 13:28
Reviewer Update
So here we are again. You send people out to test the device, they reboot it again, just like i previously did telephonically and guess what, no change. I get told they cant take the machine because there are no hardware issues, that ill have to take it up with FNB, the machine is very slow! So we are back to the very same point! I want this machine replaced. If you dont wamt to replace it, cancel the contract, refund me what you debited and lets move on. If you refuse to do this, i will go to the Ombudsman and provide them with the videos, call logs, emails and so forth. Get someone who actually has the power to resolve this to contact me. Im tired of talking to agents now.
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senisha.naidoo senisha.naidoo's updateReviewer Update
22 Aug 2022, 08:04FNB!!! Two weeks and im still awaiting resolution of my complaint!!! Your so called escalations consultant Preven Kanni doesnt understand the meaning of the word escalation, this case has been ongoing with him for 2 weeks now and each time we speak its the same story, ill escalate the case for you. Two weeks of escalations and we still going in circles. After being with FNB for over 20 years, im seriously considering your competitors ABSA and Discovery Banks offer and moving away. FNB don't understand SLAs or client servicing.
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senisha.naidoo senisha.naidoo's update22 Aug 2022, 08:04
Reviewer Update
FNB!!! Two weeks and im still awaiting resolution of my complaint!!! Your so called escalations consultant Preven Kanni doesnt understand the meaning of the word escalation, this case has been ongoing with him for 2 weeks now and each time we speak its the same story, ill escalate the case for you. Two weeks of escalations and we still going in circles. After being with FNB for over 20 years, im seriously considering your competitors ABSA and Discovery Banks offer and moving away. FNB don't understand SLAs or client servicing.
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senisha.naidoo senisha.naidoo's updateReviewer Update
23 Aug 2022, 14:38No response to my complaints 👏🏻👏🏻👏🏻 well done FNB on losing a client who has been with you for over 20 years now
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senisha.naidoo senisha.naidoo's update23 Aug 2022, 14:38
Reviewer Update
No response to my complaints 👏🏻👏🏻👏🏻 well done FNB on losing a client who has been with you for over 20 years now