GS
Gavin S
1 reviews | Active since Mar 2015
30 Dec 2024, 15:15
FNB: The Bank That Keeps Failing!!!!!!
An Epic Tale of Banking Inefficiency
On November 24th, I made a rookie mistake - depositing R1,500 into the wrong bank account. I discovered my error on December 4th and promptly notified FNB. Their response? A manual form, because, you know, it's 2024 and digital banking is so last season.
I emailed the completed form to *** on December 5th, as instructed. The form promised an update within 10 days. Spoiler alert: it's been more than 10 days, and I've heard nothing.
Today, I called for an update and was met with a consultant who claimed she couldn't find any record of my refund request. Brilliant.
As a Private Banking client, I expected more. You know, the usual - better service, personalized attention, and maybe even a cookie or two. But nope, with FNB, you pay more and get the same mediocre service. What a bargain!
Needless to say, I'm thoroughly unimpressed. Anyone have a good banking recommendation?
Helpful (0)
Replies (2)0
Replies (2)GS
Gavin S's updateReviewer Update
03 Jan 2025, 11:16 Good day,
I received this email from you and I rep**** to it last year and still no feedback.
I received this email from you and I rep**** to it last year and still no feedback.
FNB Complaint Reference ***NFInboxSearch for all messages with label InboxRemove label Inbox from this conversation
Personal and Private Service Recovery (PPSR) <***> | Tue, Dec 31, 2024, 9:38 AM (3 days ago)
Dear Mr. G. Smith,
Thank you for taking the time to communicate with us regarding your complaint. I herewith acknowledge receipt of your complaint ***NF.
Please may you kindly provide the Service Request (SR) number you would have received when submitting the payment reversal request form so that we may further investigate.
Should you have any further queries or concerns in this regard please do not hesitate to contact me by responding to this e-mail. Please accept our sincere apology for any inconvenience this has caused.
Yours Sincerely,
Sizwe Ndaba
FNB
First National Bank. A division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20).
For more information regarding the full legal disclaimer pertaining to this email, visit our website or download the FNB App. This email is subject to a disclaimer.Visit the FNB website and view the email disclaimer and privacy notice by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice.
Thank you for taking the time to communicate with us regarding your complaint. I herewith acknowledge receipt of your complaint ***NF.
Please may you kindly provide the Service Request (SR) number you would have received when submitting the payment reversal request form so that we may further investigate.
Should you have any further queries or concerns in this regard please do not hesitate to contact me by responding to this e-mail. Please accept our sincere apology for any inconvenience this has caused.
Yours Sincerely,
Sizwe Ndaba
FNB
First National Bank. A division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20).
For more information regarding the full legal disclaimer pertaining to this email, visit our website or download the FNB App. This email is subject to a disclaimer.Visit the FNB website and view the email disclaimer and privacy notice by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice.
I received this email from you:
GS
Gavin S's update03 Jan 2025, 11:16
Reviewer Update
Good day,
I received this email from you and I rep**** to it last year and still no feedback.
I received this email from you and I rep**** to it last year and still no feedback.
FNB Complaint Reference ***NFInboxSearch for all messages with label InboxRemove label Inbox from this conversation
Personal and Private Service Recovery (PPSR) <***> | Tue, Dec 31, 2024, 9:38 AM (3 days ago)
Dear Mr. G. Smith,
Thank you for taking the time to communicate with us regarding your complaint. I herewith acknowledge receipt of your complaint ***NF.
Please may you kindly provide the Service Request (SR) number you would have received when submitting the payment reversal request form so that we may further investigate.
Should you have any further queries or concerns in this regard please do not hesitate to contact me by responding to this e-mail. Please accept our sincere apology for any inconvenience this has caused.
Yours Sincerely,
Sizwe Ndaba
FNB
First National Bank. A division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20).
For more information regarding the full legal disclaimer pertaining to this email, visit our website or download the FNB App. This email is subject to a disclaimer.Visit the FNB website and view the email disclaimer and privacy notice by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice.
Thank you for taking the time to communicate with us regarding your complaint. I herewith acknowledge receipt of your complaint ***NF.
Please may you kindly provide the Service Request (SR) number you would have received when submitting the payment reversal request form so that we may further investigate.
Should you have any further queries or concerns in this regard please do not hesitate to contact me by responding to this e-mail. Please accept our sincere apology for any inconvenience this has caused.
Yours Sincerely,
Sizwe Ndaba
FNB
First National Bank. A division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20).
For more information regarding the full legal disclaimer pertaining to this email, visit our website or download the FNB App. This email is subject to a disclaimer.Visit the FNB website and view the email disclaimer and privacy notice by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice.
I received this email from you:
GS
| |
Sizwe Ndaba |
Service Recovery Advisor
Personal & Private: Chief Operating Office
COO Business
Size Ndaba I would feel embarrassed for placing my name on an email where you literally pass the buck to me your paying client. However, since your signature says COO I sent this email and guess what again no Reference. So it seems you either a **** or your department is making you one. Since you a COO maybe it's time you make some employee changes because your team is letting you down.
On Fri, Jan 3, 2025, 17:21 Gavin Smith <***> wrote:
So here it goes again.
@***
the very gifted people working here - I feel so sorry for all the FNB clients that needs to deal with you - attached find the documents to recall a payment I made into the wrong bank account.
How am I still trying to get my own money back almost a month after I told you about this? So I have included everyone I can think of in this email so you can't use the stupid excuse of there being no reference number and for this reason you can't trace and email that exist.
@*** please see I am sending the email with the relevant documents attached and please help your *********** colleagues to also see this.
@*** you a Private Banker so I hope that attention to detail all we CFP professionals have will be of help to me and you see the email that those gifted folks @*** apparently don't see and if you don't see the email I have also included your Banker Assistant @***
I am holding thumbs that between all of you I can get my R1 500 back or if not why not give me free Fusion Private Banking services for the next 4 months at R400 a pop I will owe you a R100.
If you going to put your bank name on the Springbok Jersey you gonna want to emulate that winning mentality otherwise you should see if you can become the shirt sponsors of the Irish Rugby team because they also over promise and under deliver.
So the waiting is on.
Gavin S's updateReviewer Update
03 Jan 2025, 19:39So FNB rep**** with this excuse of an email:
On Fri, Jan 3, 2025, 16:54 Private & Personal Service Recovery <***> wrote:
Dear Mr. G. Smith, Thank you for reaching out to us regarding your payment reversal request. We appreciate you bringing this matter to our attention. Kindly be advised your complaint was referred to our EFT Product House department to investigate and have advised that they are unable to further assist and investigate without the Service Request number. Upon submitting a completed payment reversal request form to the designated email address provided on the form, an automatic response is generated with a Service Request number. It is possible that the email may have been filtered into your spam or junk folder. If not already, please may you kindly check these folders for the Service Request number. If you are unable to find the Service Request number, we recommend resubmitting the completed from to the same email address to ensure that an auto-response is triggered. Once you have the Service Request number, you may forward it to us so we can escalate your request to the relevant team for further investigation. Please accept our sincere apology for any inconvenience this has caused. Should you have any further queries or concerns in this regard please do not hesitate to contact me by responding to this e-mail. Kind Regards, | |
Sizwe Ndaba |
Service Recovery Advisor
Personal & Private: Chief Operating Office
COO Business
Size Ndaba I would feel embarrassed for placing my name on an email where you literally pass the buck to me your paying client. However, since your signature says COO I sent this email and guess what again no Reference. So it seems you either a **** or your department is making you one. Since you a COO maybe it's time you make some employee changes because your team is letting you down.
On Fri, Jan 3, 2025, 17:21 Gavin Smith <***> wrote:
So here it goes again.
@***
the very gifted people working here - I feel so sorry for all the FNB clients that needs to deal with you - attached find the documents to recall a payment I made into the wrong bank account.
How am I still trying to get my own money back almost a month after I told you about this? So I have included everyone I can think of in this email so you can't use the stupid excuse of there being no reference number and for this reason you can't trace and email that exist.
@*** please see I am sending the email with the relevant documents attached and please help your *********** colleagues to also see this.
@*** you a Private Banker so I hope that attention to detail all we CFP professionals have will be of help to me and you see the email that those gifted folks @*** apparently don't see and if you don't see the email I have also included your Banker Assistant @***
I am holding thumbs that between all of you I can get my R1 500 back or if not why not give me free Fusion Private Banking services for the next 4 months at R400 a pop I will owe you a R100.
If you going to put your bank name on the Springbok Jersey you gonna want to emulate that winning mentality otherwise you should see if you can become the shirt sponsors of the Irish Rugby team because they also over promise and under deliver.
So the waiting is on.
GS
Gavin S's update03 Jan 2025, 19:39
Reviewer Update
So FNB rep**** with this excuse of an email:
On Fri, Jan 3, 2025, 16:54 Private & Personal Service Recovery <***> wrote:
Dear Mr. G. Smith, Thank you for reaching out to us regarding your payment reversal request. We appreciate you bringing this matter to our attention. Kindly be advised your complaint was referred to our EFT Product House department to investigate and have advised that they are unable to further assist and investigate without the Service Request number. Upon submitting a completed payment reversal request form to the designated email address provided on the form, an automatic response is generated with a Service Request number. It is possible that the email may have been filtered into your spam or junk folder. If not already, please may you kindly check these folders for the Service Request number. If you are unable to find the Service Request number, we recommend resubmitting the completed from to the same email address to ensure that an auto-response is triggered. Once you have the Service Request number, you may forward it to us so we can escalate your request to the relevant team for further investigation. Please accept our sincere apology for any inconvenience this has caused. Should you have any further queries or concerns in this regard please do not hesitate to contact me by responding to this e-mail. Kind Regards, | |
Sizwe Ndaba |
Service Recovery Advisor
Personal & Private: Chief Operating Office
COO Business
Size Ndaba I would feel embarrassed for placing my name on an email where you literally pass the buck to me your paying client. However, since your signature says COO I sent this email and guess what again no Reference. So it seems you either a **** or your department is making you one. Since you a COO maybe it's time you make some employee changes because your team is letting you down.
On Fri, Jan 3, 2025, 17:21 Gavin Smith <***> wrote:
So here it goes again.
@***
the very gifted people working here - I feel so sorry for all the FNB clients that needs to deal with you - attached find the documents to recall a payment I made into the wrong bank account.
How am I still trying to get my own money back almost a month after I told you about this? So I have included everyone I can think of in this email so you can't use the stupid excuse of there being no reference number and for this reason you can't trace and email that exist.
@*** please see I am sending the email with the relevant documents attached and please help your *********** colleagues to also see this.
@*** you a Private Banker so I hope that attention to detail all we CFP professionals have will be of help to me and you see the email that those gifted folks @*** apparently don't see and if you don't see the email I have also included your Banker Assistant @***
I am holding thumbs that between all of you I can get my R1 500 back or if not why not give me free Fusion Private Banking services for the next 4 months at R400 a pop I will owe you a R100.
If you going to put your bank name on the Springbok Jersey you gonna want to emulate that winning mentality otherwise you should see if you can become the shirt sponsors of the Irish Rugby team because they also over promise and under deliver.
So the waiting is on.