MH
Marian H
1 reviews | Active since May 2019
09 May 2019, 12:06
FNB The Bank that does more?????
I have a policy with Old Mutual. More than 15 years ago i took a loan against the policy with FNB which I paid back. I now want the session cancelled against the policy that I can cash the money in. I have been to the branch in Melville many times. On Monday 6 May I saw the bank manager, she promised to call me on Tuesday. Nothing again! I have been to the branch at least 5 times and have spent hours there. One lady has been helpful. It seems like emails are going from department to department. How does a bank prosper when all these departments exist with no resolution?
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FNB (First National Bank)'s replyOfficial
09 May 2019, 12:45Good Day Marian Hammon
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply09 May 2019, 12:45
Official
Good Day Marian Hammon
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***