FNB THE BANK THAT CANNOT HELP YOU!!

I have been such a loyal customer with fnb for many years and im so upset with the level of service and lack of empathy not being able to get help... i have been **** to by the second in charge at the davenport branch and then they treat you like a of ******* when you go back and ask for help...and dismiss you like you nothing... the fact that you cant get tru to ********** because they email address is full and emailing them on Wed 2018/06/13 11:51 AM and still not receiving a replying saying they can assist or not is really pathetic. i went in to do a reversal because fnb double debited me on friday 27/ 06/2018 and was told it would take 3/4 working days and still today is the 02/07/2018 and still nothing in my account. i kinda feel like im at my last with fnb.. im a mom with a new baby and no money because fnb staff dont give correct information... and everytime you call you speak to someone new and you cant take off with that persons because its not their fault. the branches have gotten small so everything is done via a consultant over the phone and they cnt even help... FNB your slogan says HOW CAN WE HELP YOU.... BUT YOU REALLY CANT HELP... THATS THE SAD PART...