FNB — The Bank That Can Fight Court Cases but Can’t Fix a Simple App Button

Let’s give FNB a round of applause. Really. Not for competence — they don’t have any, But for their ongoing dedication to setting new records in customer neglect.

Here we are again: The FNB app’s existing chats function is STILL dead, lying there like a fossil from the Jurassic period. And FNB’s response? Oh, that’s easy:

Silence. Absolute, impressive, Olympic-level silence.

No feedback. No update. No acknowledgement. Just the digital equivalent of them pulling the blanket over their heads and pretending I’m not knocking.

And before FNB pretend they “didn’t know” — let me refresh their memory, which seems to be suffering from chronic amnesia:

I’ve already taken them twice to:

Pinetown Small Claims Court case number: SC127/2025

Durban High Court case number: 2025/192872

In both cases, FNB attempted their usual routine of bullying the customer, and both times it blew up in their faces spectacularly. It wasn’t just a backfire — it was a full-blown Chernobyl of incompetence, and they were the only ones standing next to the reactor without a helmet.

After their courtroom circus act, FNB vanished into the mist. No follow-up. No accountability. Just pure, unfiltered corporate ghosting.

Now, FNB… if your social media intern, or your “digital team,” or whoever’s actually awake in that building is reading this:

FIX THE APP. Not tomorrow. Not next year. Not in your next budget cycle. Now.

Because if you can spend time, money, and energy fighting a customer in court for no reason — and losing with style — surely repairing a broken chat feature shouldn’t require a national prayer meeting.