FNB - The bank of incompetence

<p>I tried to reverse an debite order, unfortunately it was older than 40 days. After trying to get through to the right people and being given the wrong phone number a couple of times (and also a call centre agent putting down the phone while I was talking) the problem was not logged. I had to cancel the debit order a few times before it went through. Then they "forgot"to tell me that I must send in a debit order dispute form. I filled it in, got a reference number and then did not here back for almost 3 weeks! I tried to follow up and was given very different information than previously. The did not even want my ref no (don't know why I sent in the forms in the first place) and they could not find my dispute also. How unproffesional! And the call centre agent was once again very rude and ***********. The phone call lasted for 23 min without an answer. Still waiting for her to phone me back. In total I have almost spent and hour on the phone with FNB. Unacceptable!</p>