FNB the Bank from Hell

FNB is the bank from hell. I would rate it in the negative if I could. I have never once had dealings with FNB without having to fight them to get them to do their jobs. FNB staff ROUTINELY ignore emails. It took 9 (NINE) weeks to get signatories changed and internet access on a business account. So far, it has taken SIX months to get a business credit card.

Forex payments from overseas are routinely held up. The onus is put on the customer to notify the bank that a payment is expected, and then the customer has to "prove" that the money has been sent. A SWIFT code and bank account number are not enough. Then the bank (presumably after finding the 'missing' payment) will ask "Do you want this money?" FNB does not pay interest on these 'missing' payments which they have been holding.

FNB Staff are pretty much useless. Nobody will put themselves out to help

Don't ever join FNB, and if you already bank with them, it will be safer for you to move to another banks as soon as possible.