FNB, The App that never WORKS, like the employee's

FNB has an App that is an excuse not to do work. Same like their automatic response on the mail which says "please use the App" they always come back with the response "I a not trained in that and I will get someone to call you" there is no point of contact for a person to call and resolve a problem and they push you from puller to post and that is only if you can get to talk to a person. Even if you go to the bank, the banker's there have to phone the call center "same a me" and hope that someone will assist them to assist me. I even put on the App that I am going to close my account an the respone was "that is not my department but will get someone to call you from the relivant department" last month I had the same experience that I have to phone in so that they can do their job. 1 star is about 9 stars too high as if it was a new problem, I could probably accept but the same problem month on month is unforgivable.