FNB the Alfa Romeo of Banking

Its well known under petrol heads the Alfa Romeo cars are grand and ingeniously designed but when they when it comes to their assembly it is riddled with unreliability and idiocy. So is First National Bank. From first glance FNB would seem as if it is the most technology advanced bank with all the bells and whistles such as Ebucks, Ewallet, Mobile banking etc. but once you get under the bonnet of it all you will see it consist of illogical systems and methods that seem to have been though out by a child. Here are some examples:

1. When you have lost or forgotten your card FNB provides you with the option of doing card less banking. You then use your phone, type in the USSD and you choose card less withdrawals. Aaah but before you can make a card less withdrawal you must first enter the last 6 digits of your card which you have forgotten... it baffles the brain.

2. One can use the FNB app to transfer money between your accounts but it is not as reliable as one might wish. There are times when you can transfer as much as your heart desires but there are also times when transferring money between your accounts is deemed impossible, for no apparent reason. They just inform you that that system is unavailable at the time and that they aren't bothered if you have bills to pay because its not their problem.

3. Aah mobile banking, the future of banking according to FNB. A system which operates in such a way that any though going into these system is merely a myth. A great example of this is the function on the app on your phone allowing you to approve any transaction you have made. Yes a function which is only available on your app..... with that I mean no other method such as sms or email. It makes you think that the whole idea of it was developed a week before Christmas and finished on the day everyone left for the holidays, not bothered to find any other method. Whats the big problem you might ask? Well imagine your phone and wallet got ****** the night before. Today is rent and wages day. You need to pay your rent and your workers otherwise your life can become quite troublesome. You go onto the website and start off with the transactions only to realize that they need to be approved with your phone. Phoning them and asking for different methods is as useful as pouring fertilizer on your swimming pool. So you get a new phone with high hopes that it will solve the problem...but no. FNB needs to approve the phone which can take up to 5 days days and they are sorry but incidentally it is not their problem.

So think twice about choosing FNB