FNB THABO PHALA

Been trying to activate a Gold Business account since the 01/06/2020, for a Cornelius Pieter Smith, Someone made an international call to Mr Smith to verify that I can have access to the account. Today I have made about 8 phone calls to the bank and no one has been able to help ESPECIALLY MR THABO PHALA he seems to not know whats happening, doesnt know that fnb can make international calls. VERY UNWILLING to assist.

MR Smith has made a phone call from the UK, To verify that i have access to the account, sent through all my details which was already on the account, However MR Thabo Phala insists on not helping.. And when i ask to speak to a supervisor/ team leader i get to he doesnt have a supervisor/team leader... Now i dont know if he this Im stupid or what for the fact that he tells me these lies. He tells me fnb can only open account for south africans, Can make international phone calls Doesnt have a supervisor/Team leader. I was also told the account doesnt exist, on the ID numbers. but funny how it doesnt exist, but i have emails from FNB stating the account has been opened. as well has a DSV sms stating that they are deliverying the Gold business Card. So how doesnt this account exist if i have these forms of communications?????

Does Mr Thabo Phala even have any Idea what is happening..

Absolutally Very poor service from him

All we are trying to do is Activate the Gold Business acc