FNB - Thabo Lebepe

I am so annoyed by FNB’s customer service. My account was frozen because of some misunderstanding as to where the money was coming from. The guy who is dealing with my case, Thabo Lebepe, is honestly very ***********.

When I eventually got a hold of him to find out why my account was blocked, he queried the transaction in which I told him what the money was for. He accepted it and asked that I get a letter from the sender stating why the money was sent at which point I did thAt. After calling him about a week later, he hadn’t even read my email. At that moment he now changed his story and said he can’t do anything. I need to sort it out with the sender.

Long story short.... everything has been sorted. All accounts that were affected have been released except mine and it’s purely because the person handling my case is ***********. He is not doing his job properly. Doesn’t take my calls, doesn’t reply to my emails and giving me the wrong information regarding my account.

What an unpleasant experience. I’m ready to switch banks!