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SvdW
Soon van der Walt

1 reviews | Active since Dec 2017

13 Apr 2021, 12:23

FNB terrrible service

I have been battling since 2 March 2021 to have and incorrect payment reversed on my business account. It is exactly 42 days with no joy. I have sent countless mails to 'Mphahlele, Bianca' <***> and '***' but to no a veil. I was fortunate enough to get a response once saying that my request has been sent for assessment. It is now 7 days later and the reversal is still pending without any form of communication. I get read receipts from both recipients but neither off them deem it necessary to respond. I just think that during the times we live in, that all small businesses are taking major financial strain and your bank is suppose to have your back but not FNB. FNB knows exactly how to NOT help. It is not like I am asking for a loan or an overdraft, I just need an incorrect payment to be reversed. Appalling service FNB to say the least. The only time I get a response from FNB is when I post a review on hellopeter so here goes!

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SvdW
Soon van der Walt's update15 Apr 2021, 09:38
Reviewer Update
After previous review posted on Hellopeter, I got immediate responses on hellopeter and email promising that the reversal team will get in contact with me within 24 to 48 hours. Now here is my problem with that. We are now on the 44th day since I requested this payment reversal. We are now in the 45th hour since my previous post and what are the chances of this getting sorted in the next 3 hours. I eventually got a response from Mphahlele, Bianca' <***********> after sending 9 emails in 10 days. This was the response yesterday at 11h11 " Kindly note I await feedback from the Relevant Department. I will follow up to confirm status." ...guess what 24 hours later the status is still not confirmed. My question is why does everything with FNB have to take either 45 days as in this case, 24 hours or 48 hours and what do they do about their staff that simply reads but chooses to ignore customer emails. I know what I would do if it was one of my employees. Mphahlele, Bianca' <***********> should not be in customer service and FNB should not have customers. Disgusting service FNB to say the least!!! FNB How can me make you wait and beg!