FNB terrible vs Discovery Bank progressive

With regards to my hellopter complaint dated 28 Jan 2026 regarding a *****ulent debit order transaction that was deducted from my FNB account, and to be investigated after which the account to be closed.

After speaking to about 10 people at FNB throughout the process & visiting their branch. I was promised several times by each person that the account will be closed.

Now we at 19 February 2026 and the account is still open and active? What happened to 5 working days then account is will be closed as per FNB policy? Numerous calls, branch visit and email reference numbers nothing and still nothing is being done.

Lets compare FNB to Discovery Bank. Yesterday I called Discovery Bank to close an account on my profile which I don't use anymore. The consultant told me it will be closed, then account was closed.

Clearly Discovery Bank is more progressive and FNB is stagnated. So let me send another hellopeter complaint 16 working days / 22 days later and see what empty FNB promises transpires after this complaint. This is the reason I'm took my banking away from FNB and moved over to Discovery Bank.