fnb! terrible telephone service

I tried calling 6x to find out when I'll get my credit card and have had endless ******* from the people working at the call centres. I've been told they won't call me back and given answers I didn't ask about! I just want to know when my card will be ready and seems no one listens there. Then they hear I'm cross and put me on hold endlessly til I hang up and call again. I find this disgusting and completely unacceptable you guys wasted my time and airtime!