FNB // Terrible & Slow Service

FNB All good and well you have security measures in place for pin & password. Doesn't help much if I request my statements and you send me a complete strangers bank statements, address, email & payment history. The "password protected" attachment you sent me, opens with my ID number but none of the information is mine. Who then received my information because I am still waiting for mine weeks later.

After bringing this "breach" to your attention, I was promised in writing I would have feedback by COB on 29.01.2024. I have still not received anything.

Well, I did receive an email ... FNB asking me to sign a waiver so that I would not "share" the fact that I received somebody elses information linked to my ID. Not impressed!

"How can we help you?" .... What a **** slogan! Nobody at FNB seems to be working because emails & phone calls are not attended to. My enquiry dates back to 09.01.2024.