FNB - Terrible service, unresolved issues for months

Dear FNB,

Many issues unresolved so let us begin with all the open points :

Complaint *** / Private Account I have relocated to the Netherlands since March 2021 and opened a private gold cheque account. The card delivery address was stated as my parents address in Alberton South Africa yet FNB delivered the card to my address in the Netherlands. A nice gesture yes, but... The card is not active, without activation I have no access to internet banking nor can I set up my internet banking so it's basically useless. Nobody can assist me with getting the card active nor can anyone help me with setup of internet banking.... Please take note that we have spent hours on the phone with different departments within FNB and nobody can provide me with assistance regarding this. So please make an attempt to resolve this matter for me with urgency. I need my bank account, internet banking and card to be active.

Ownership of my Business Account : 3 weeks ago, after explaining to FNB that my partner has left the business, providing a signed legal document stating this as well as being promised that a transfer of ownership document will be sent to me, I am still waiting.

Please bear this in mind FNB - A call from the Netherlands is roughly 1€ every 2 minutes. I have spent roughly 4hrs on phonecalls that have been rendered useless and none of your staff seems to be in a position to assist. How does it make sense to post me a bank card to the Netherlands if it cannot be used and is not been activated? Be considerate and understand the frustration we feel.

I have provided a number to contact me below, it is a number used in Netherlands so please add 31 as the country code. Please give me a call and help me get this right.