TE
Tasmin E
1 reviews | Active since Nov 2018
07 Mar 2019, 09:34
FNB - Terrible Service (Nee Client of FNB)
Horrific service from FNB! I am a new client who switched to FNB and after a month and a half I still have not received my credit card. Phoning and following up numerous times and even having to reapply after my first one has been approved, till today still no card. Definitely cancelling my credit card and switching back to my old bank as a new client, I am so dissapointed in FNB service!
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Replies (1)
FNB (First National Bank)'s replyOfficial
07 Mar 2019, 11:11Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply07 Mar 2019, 11:11
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)