FNB - Terrible Service Delivery for New Clients

Totally disgusted at the level of service I have received from FNB, First National Bank in just trying to open up a bank account. Your "Switching " adverts isnt what it is made out to be, lack of follow ups with the client, lack of service delivery in delivering bank cards, Tomorrow is pay day - I still have not received my bank cards. Your Credit Card division does not specify what documents they need to approved my credit card application, it has also taken them a week to sort out and every time it is the same simple automated response - I am sure they don't even read there emails. I would like this to receive top priority or exec level execution.