rV
rochelle V
1 reviews | Active since Dec 2012
01 Oct 2020, 10:33
Fnb terrible service
The service I have received from fnb is terrible. I am waiting for some to get back to me for over a week now. I am extremely irritated with the level of service. When I call the care Centre the call drops everytime I just get to a consultant, I have sent numerous emails but no one gets back to me
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rochelle V's updateReviewer Update
02 Oct 2020, 13:04Good day
I am still waiting for someone to get back to me, I have gone into the branch and spoken to customer service but the system went offline and my call was cut. I need this resolved, I have a covid cash plan which has worked fine up until this last week. The money comes off my Cheque acc aswel as my covid cash plan, the branch and customer service say they can't help me with that. So who ever needs to contact me please do so. I am fed up with the service and waiting over a week for anyone to actually resolve this. Fnb is quick to take money but when it comes to reversing the debit order that was taken off when it shouldn't have I get no response. Fnb use to be good with the service they give but after this experience I am extremely disappointed in fnb
I am still waiting for someone to get back to me, I have gone into the branch and spoken to customer service but the system went offline and my call was cut. I need this resolved, I have a covid cash plan which has worked fine up until this last week. The money comes off my Cheque acc aswel as my covid cash plan, the branch and customer service say they can't help me with that. So who ever needs to contact me please do so. I am fed up with the service and waiting over a week for anyone to actually resolve this. Fnb is quick to take money but when it comes to reversing the debit order that was taken off when it shouldn't have I get no response. Fnb use to be good with the service they give but after this experience I am extremely disappointed in fnb
rV
rochelle V's update02 Oct 2020, 13:04
Reviewer Update
Good day
I am still waiting for someone to get back to me, I have gone into the branch and spoken to customer service but the system went offline and my call was cut. I need this resolved, I have a covid cash plan which has worked fine up until this last week. The money comes off my Cheque acc aswel as my covid cash plan, the branch and customer service say they can't help me with that. So who ever needs to contact me please do so. I am fed up with the service and waiting over a week for anyone to actually resolve this. Fnb is quick to take money but when it comes to reversing the debit order that was taken off when it shouldn't have I get no response. Fnb use to be good with the service they give but after this experience I am extremely disappointed in fnb
I am still waiting for someone to get back to me, I have gone into the branch and spoken to customer service but the system went offline and my call was cut. I need this resolved, I have a covid cash plan which has worked fine up until this last week. The money comes off my Cheque acc aswel as my covid cash plan, the branch and customer service say they can't help me with that. So who ever needs to contact me please do so. I am fed up with the service and waiting over a week for anyone to actually resolve this. Fnb is quick to take money but when it comes to reversing the debit order that was taken off when it shouldn't have I get no response. Fnb use to be good with the service they give but after this experience I am extremely disappointed in fnb