IE
Imran E
1 reviews | Active since Jul 2020
31 Jul 2020, 10:19
FNB: Terrible Service. Cannot get my own money out!!!!!!
I have a 7 day account with FNB. They have put it on hold without informing me. Now when I need the funds, I cannot get it out. To make matters worse, I have spent numerous hours on the phone with the call centre agents who cannot help me. I have logged a complaint on their site and nobody has contacted me.
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Replies (3)IE
Imran E's updateReviewer Update
31 Jul 2020, 12:07I have logged a complaint 2 days ago on your website and you said that someone will get in touch in 24-48 hours. no response yet.
Now you have logged another call with the same time frame.
I have been trying to resolve this issue for over a week now.
Very Frustrated now!!!
Now you have logged another call with the same time frame.
I have been trying to resolve this issue for over a week now.
Very Frustrated now!!!
IE
Imran E's update31 Jul 2020, 12:07
Reviewer Update
I have logged a complaint 2 days ago on your website and you said that someone will get in touch in 24-48 hours. no response yet.
Now you have logged another call with the same time frame.
I have been trying to resolve this issue for over a week now.
Very Frustrated now!!!
Now you have logged another call with the same time frame.
I have been trying to resolve this issue for over a week now.
Very Frustrated now!!!
IE
Imran E's updateReviewer Update
31 Jul 2020, 15:11I cannot believe that I have not receieved a call from FNB yet to resolve this matter. My first ticket logged on Wednesday, the 48 hours is well overdue. Just shows that their customers are really unimportant to them. They spend millions in marketing to get new customers, but cannot spend 10 mins to resolve a existing customers issue. Does not make sense....
IE
Imran E's update31 Jul 2020, 15:11
Reviewer Update
I cannot believe that I have not receieved a call from FNB yet to resolve this matter. My first ticket logged on Wednesday, the 48 hours is well overdue. Just shows that their customers are really unimportant to them. They spend millions in marketing to get new customers, but cannot spend 10 mins to resolve a existing customers issue. Does not make sense....
IE
Imran E's updateReviewer Update
04 Aug 2020, 13:58FNB has finally contacted me. They still have the same request that I come into the branch to validate my account. I have requested on 3 occasions that a Supervisor or Manager call me. This request has been ignored. For this reason, I have decided to post my questions for whichever manager at FNB is willing to answer them:
1. Why was my investement account put on hold. If it was a FICA requirement, then why is my other account with the same name still active?
2. Why was I not notified that the account was going to be put on hold.
3. Why should I risk going to the branch and contracting COVID-19, when they were not suppose to put the account on hold in the first place.
1. Why was my investement account put on hold. If it was a FICA requirement, then why is my other account with the same name still active?
2. Why was I not notified that the account was going to be put on hold.
3. Why should I risk going to the branch and contracting COVID-19, when they were not suppose to put the account on hold in the first place.
IE
Imran E's update04 Aug 2020, 13:58
Reviewer Update
FNB has finally contacted me. They still have the same request that I come into the branch to validate my account. I have requested on 3 occasions that a Supervisor or Manager call me. This request has been ignored. For this reason, I have decided to post my questions for whichever manager at FNB is willing to answer them:
1. Why was my investement account put on hold. If it was a FICA requirement, then why is my other account with the same name still active?
2. Why was I not notified that the account was going to be put on hold.
3. Why should I risk going to the branch and contracting COVID-19, when they were not suppose to put the account on hold in the first place.
1. Why was my investement account put on hold. If it was a FICA requirement, then why is my other account with the same name still active?
2. Why was I not notified that the account was going to be put on hold.
3. Why should I risk going to the branch and contracting COVID-19, when they were not suppose to put the account on hold in the first place.