1 reviews | Active since Jun 2015
FNB - TERRIBLE SERVICE AND UNHELPFUL
I do not understand how FNB customer service has gone down hill.
This is my issue...
I had an amount of R904.00 taken off my account - WITHOUT AUTHORIZATION and they tell me they cannot refund me the money as I gave the company my card details to buy my wife a necklace for our anniversary which was R240.00 (which I still have not received) I understand I authorized that payment but then a few weeks later the R904.00 came off my account.
They tell me they cannot help me as I don't have proof I didn't authorize it!! OBVIOUSLY I DON'T HAVE PROOF BECAUSE IT WAS UNAUTHORIZED.
I filled in a dispute claim - waited 14 days only to be told they will not refund my money!
I think it is absolutely disgusting service and I hope someone contacts me urgently regarding this.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***