EN
Esai N
1 reviews | Active since Nov 2019
20 Nov 2019, 10:16
FNB Terrible Service and not dealing with the issue
I am been battling to get a refund out of FNB since April 2019 - I over paid by R57 000.00 and they acknowledged it and the miscommunication was addressed. Everyday I email the manager Suveer Hira and get no response. They literally just ignore my emails, and I am being a pest in a way by emailing everyday but who wouldn't email everyday for R57 000.00 - Poor communication s****s and poor service and definitely not a "How Can I help you bank"
I have tried in this time to say to them please just communicate back, keep me updated, no response. My email trail depicts one way communication from my end. There are no numbers to call them on either.
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FNB (First National Bank)'s replyOfficial
20 Nov 2019, 11:53Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply20 Nov 2019, 11:53
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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