FNB - Terrible service

Absolutely ********** service. I recently switched over to FNB in July 2022 and app**** for both a cheque account and credit card. The credit card application has reached a dead end. I have phoned their call center 3 times over the span of a couple of weeks to follow-up. I've been redirected so many times (between Private Client, Credit Card, General Inquiries departments) that I've lost count. No one is able to provide any information or assistance in what is holding back the application. Promises are made that they will contact me again but with no prevail. If you need to write a script on how not to handle new clients, this would be certainly be it.