FNB TERRIBLE SERVICE

The below is copy pasted from my Facebook of which FNB has also not responded to...

**Warning** massive rant below.🤣🤬

FNB seeing as you do not respond to any complaints (after submitting a complaint, you promise a response within 24-48h), perhaps you will you respond here?

Below is my FNB story, I hope you enjoy....

Firstly, as you would know, I have been an FNB Private client for many many years. Why? I actually don't know. Prior to that I have been with FNB since middle school. Probably about 15-20years already.

Let us go back a couple of months....When the petrol price started rising in 2022, you advertised everywhere "extra R2 back per litter of fuel on ebucks blabla"

I registered my virtual card as discussed with my banker at the time. This is needed to get the extra rewards as per the above. After filling my tank and using this virtual card, I got no ebucks. Emailed my banker, guess what. No response. I left it, ignored it, was over it. However, pretty annoyed at the same time.

When I first got into real estate in 2015/2016 I bought a small investment property and took out a small bond. The interest rate was roughly prime + 0.8%. This was fine and understandable as didn't have much of a credit record and my earnings had only just started a few months prior.

Since then, in 2019 I bought a little home and got with FNB prime less 0.5%. I was super stoked.

In Jan 2021 I bought another small investment property and Standard Bank gave me roughly prime less 0.8%. FNB did not come to the party.

In Jan 2022 I bought my 4th property and standard bank offered me roughly prime less 1.5%. FNB again did not come to the party.

A few months ago, based on the above, I explored moving over everything to Standard Bank. But first, I approached FNB if they would look into adjusting interest rates on my 2 bonds.

They said on my house they cannot adjust it. Fine.....on my small bond I took out in 2015, they could give me a discount of 0.1% 🤣🤡🤣🤡 (Since 2016 I have been a top real estate agent with a phenomenal credit record, servicing my bonds timeously and never missing a payment, not once and you offer me 0.1% discount. LOL)

So I approached Stabdard Bank to take over everything.

That same bond I got at prime +0.8% at FNB, I am now getting at roughly prime less 0.8% from Standard Bank.

That same bond on my home that I got prime less 0.5% I am now getting at Standard Bank prime less 1.5%

Isn't it better to keep a customer happy and retain a customer than lose one?

Well played FNB.

I have asked FNB to down grade my account as I now have private banking with Standard Bank. FNB charged me twice in one month, see below.

Conversation with myself and my "private banker"

"Hi ***x

Please find attached my bank statement. Here you can see I was charged R420 for private banking and R154 for the downgrade for the month.

This is a double charge I do not understand????"

"Hi Dex

It was the pro-rata fees that was charged, from monthly charge to new account change.

Kind Regards"

"Hi ***xx

This still does not make any logical sense.

I paid R420 for a FULL month of private banking. Why am I now charged pro rata for the down grade for remainder of the month?

What will I be charged this month?

Please will you forward me my credit card statement for October.

Thank you"

"Good day Dex

Your account is managed by the FNB Branch now, I will not be able to generate the statements for you.

Pro-Rata fees will always be charged.

Your new monthly account is R99

Kind Regards"

"******, this is disgusting service I am sorry. I cannot wait to have nothing to do with FNB again.

I will be bringing this up with senior management.

I have been a private client for years with almost zero value from your/FNB side.

The below still makes zero sense.

I PAID A FULL MONTH R420. WHY WOULD I PAY AGAIN PRO RATA WITHIN SAME MONTH?

This is not on!!!!!"

"Dex

I have in the meantime requested the statement for you.

I physically can’t download it for you.

The contact centre will make contact with you to perform verification.

Kind Regards"

After more back and forth, I am emailed a CC statement. Guess what. It's not my one🤣. They emailed me someone else's. This is a massive POPIA infringement and also just another example of their ridiculously terrible service.

Since then I have raised a complaint on their website TWICE where they promise someone will be in contact 24-48hours later.

I haven't heard from FNb once.

FNB, perhaps this post will grab your attention? Your service is beyond shocking.

Thank you for giving me the opportunity to find better banking elsewhere.

Kind regards Dex Zweistra