FNB terrible service

It is now exactly 49 days since I first requested a digital payment reversal on my FNB business account. After numerous read but unanswered mails and *********** staff at the business desk that will follow up and revert back but never does, I still don't have any feedback. I honestly don't know what to do anymore. When i post on hellopeter, I receive all these wonderful apologies and promises that the problem will be escalated and resolved but here I am 49 days later and nothing has been done. To Samanatha Adamas '***'and Bianca Mphahlele '***' it is probably the worst customer service I have ever received from any business not even Telkom good top you poor level of service. I am now convinced that it is how FNB operates as I have made numerous calls to the call centre and each and every person that promised they would get back to me never did. True to FNB's style. To Ngwenya, Nosipho <*** thank you for your efforts in trying to help. I eventually stopped to cc you in on the mails, after our last conversation I could hear with your sincere apology that you were embarrassed with the service levels of your colleagues or lack thereof. I will no longer phone your useless call centre nor will I email the two *********** ladies that can not even respond to mails. I will post on hellopeter twice a day until this is resolved. FNB how can we not help you!!