FNB - TERRIBLE SERVICE!!

I cant believe that yet again I must resort to hellopeter to get the attention of FNB. They have a serious glitch in their procedures! My domestic worker’s FNB account was frozen with no communication or reason given at all. She went to the bank where they said it was because she had to update her details. This was done and she was told all was well. She went to the autobank a day later and the account was still frozen. She went back to the bank and was told they froze her account because she is receiving funds from overseas. Sometimes she receives money as a gift from her son who lives in Canada. It is less than R2000 - not a lot of money. So first question is how can you freeze and account without the courtesy of a warning or exlanation? Second question How on earth did the assistant not even know that this was the reason on her first visit to the bank?!! It gets worse. She provided all the information needed for them to unfreeze the account. She was then told to wait 24 hrs and the account would be opened. about 8 hrs later she receives an SMS and an email to say she has not submitted the required information. She was AT THE BANK AND SUBMITTED IT TO A BANKING ASSISTANT! Just to be on the safe side, I helped her to reply to email and send the documents again. Next day, she gets more messages saying she has not submitted and the account has as yet not been unfrozen. WHAT IS GOING ON AND HOW IS SHE SUPPOSED TO GET ACCESS TO HER MUCH NEEDED SALARY???