RM
Reshan M
1 reviews | Active since Sept 2017
29 Nov 2018, 18:40
FNB terrible service
I app**** for a business account a week and a half ago and still never receive my card. The courier company keeps messaging me saying there is a delay and that they will deliver the next day I tried calling FNB but always being placed on hold, I held the line for 30 mins and nobody answers seems like a lot of people have issues. I need to move forward but i can't cause I need this account active, if I knew it was gonna be an issue I would have went with another bank.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
30 Nov 2018, 09:08Good Day Mr Mahabeer,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply30 Nov 2018, 09:08
Official
Good Day Mr Mahabeer,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
RM
Reshan M's updateReviewer Update
05 Dec 2018, 10:33I'm still experiencing the same problem I don't understand what the issue the courier company messaged they having a delay but then sends another message saying that the card could not be delivered due to my unavailability this I nonsense and I'd prefer not to deal with FNB any longer its really frustrating workinh with a bank that fails to help people.
RM
Reshan M's update05 Dec 2018, 10:33
Reviewer Update
I'm still experiencing the same problem I don't understand what the issue the courier company messaged they having a delay but then sends another message saying that the card could not be delivered due to my unavailability this I nonsense and I'd prefer not to deal with FNB any longer its really frustrating workinh with a bank that fails to help people.