JR
Johnathan R

1 reviews | Active since Feb 2017

01 Feb 2017, 21:17

FNB Terrible service

<p>I have struggled for three and a half weeks to open my business account. been to the glen Marais branch numerous times. Physically handed in all the documenttion by hand. Mailed the documentation six times. They do call and say there is an issue ... You just have to wait and see if all is done. then ou call 24hr business banking to sort it out. They then say they are only a call centre. But yet on the voice prompts it says " press star to speak to a business banker" which is false. they are unable to anything except log a complaint. They have just cost me a 600 000.00 rand order. Thanks FNB and thought Absa was bad. </p> <p> </p> <p>Dissapointing and below average service.....</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Feb 2017, 11:28
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)