Fnb terrible service

Good day

I am a Private Wealth client. About 2 month ago I got a new private banker because mine left fnb. So they allocated me with a new one. It took me a month of phoning and emails to get ahold of her. On the 3 August I really needed to speek to my private banker and got ahold of her. She was SO rude and said she have a more important call to take but she will phone me back. She never did. 2 days later I phoned her to discuss the matter but she got offended and she put the phone down in my ear. I phone her analyst and discuss the matter. She said she is new and doesn’t know a lot about her. I wanted to take the case further and she said that fnb made a case open. I also asked for a new private banker. It is been 5 weeks I haven’t heard about the case nor my private banker. I will not pay my monthly fees if I don’t have a banker. So i got hold of the branch manager in Potchefstroom. He said he would help me. Also been 3 week, a few emails and NO answer. When i phone, he sent a message he will phone me back. I am disgusted by this service.